Quick and easy customer care
In order to receive the fastest response, please message us via WhatsApp. If we are closed, we will get back to when we are next open.
Returns Policy
We feel it is important that our customers have the opportunity to inspect their purchases in the same way as visiting a shop. We understand if you later want to change your mind after buying from us therefore are elidable to return your purchase back to us for a refund.
Delivery Policy
Products are usually dispatched within 1 working days.
To assure products do not get damaged during delivery, we have our own drivers that will deliver your parcel.
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Warranty Policy
All our motorised products come with a 1-year parts warranty, not including parts subject to wear and tear such as tyres, brakes, chain and seat.
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Refurbished Products
Services & Repairs
We’re proud to offer a range of expertly delivered service packages here at Xplore Electric. Our expert technicians are fully qualified and accredited, with incredible depth of knowledge and experience across all types of bikes, e-bikes and e-scooters.
The bikes above have been designed by our customers
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WORLDWIDE SHIPPING AVAILABLE
Our delivery services usually come with a door-to-door service all taxes and duties included however, if stated otherwise, customers are responsible for payment for all applicable customs taxes or fees that apply in their country on delivery. For express shipping, please contact us for prices.
Xplore Electric is one of the main importers and dealers of battery powered vehicles in the UK and are now expanding to ship all around the world.
Air freight delivery time: 13 – 16 working days
Express delivery time: 10 – 12 working days
Ocean delivery: 30 – 40 working days.
Express delivery time: 10 – 12 working days
Ocean delivery: 30 – 40 working days.